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Now you can see 'Conversation Topics' related to a conversation in our Intercom integration to elevate your customer support efforts. 🎉
Plecto now supports Intercom’s brand new feature that will allow you easily identify what topics your customers are talking about.🗣️ Topics are automatically applied to all conversations. It is a game-changer for busy support teams who need a way to get ahead of emerging trends or blind spots in their support coverage.
You can find the 'Conversation Topics' field in your Intercom Conversations and Conversation Ratings data sources.