Our goal is to constantly improve Plecto by bringing you new and exciting features.
We will regularly update this page, so check back often to learn about the latest changes!
We are extremely happy to announce that we've released five new functions in Calculated Fields! 🚀 🙌
We also improved the interface with good-looking buttons and a toolbox, so you always have your functions at hand! Learn how to use each of the Calculated Fields functions in our help article.
You can now filter data by multiple values. For example, to see how many leads you got from specific sources, you can add a filter where the source IS ONE OF the following: AAA, BBB, or CCC.
The filter works with number, text, and choice fields and is available in both the Visual and Advanced Formula editors.
If you're an admin, go to Formulas and see how you can upgrade your organization's KPI-tracking using "is one of"! 💪
To group your data by Custom field:
You can find custom grouping in: Table, Line, Area, Column, and Donut chart.
To learn more about how you can group data on dashboard widgets, read our help article. 🙌
Formulas are at the core of Plecto – a single formula lets you visualize multiple KPIs, organize a contest, discuss performance during a one-on-one meeting, and so much more. Whether you're a seasoned formula expert or a new user, we want to make it easy to work with Plecto! And that's why we are excited to announce...
From now on, if you want to create a simple, one-component formula, you can do it directly on the widget without ever opening the formula editor!
Add an extra layer to your formula using overrides. If you modify the formula on a widget, it will only apply to the widget in question and not affect the original formula.
To keep the house in order, we grouped the widget settings into three sections – Formulas, Filters, and Display settings.
With formulas in widgets, you now have the ultimate toolkit to effortlessly create dynamic KPIs that display your business metrics in real time! Go to your dashboards, try it yourself, and let us know what you think! 💡
This new feature makes it so much easier to build straightforward, one-component formulas. To learn more about how to use it, check out our help article. 🚀
We have already prepared everything – all you need to do is open https://www.plecto.com/WC-2023 and follow the matches!
Configure your organization's News Feed under Organization > Settings. To receive posts about triggered notifications, update the notification actions. Learn more.
Here's how to use it
The spinning wheel is a shiny new addition to our Gamification+ package. To give it a try, head over to Organization > Billing where you can get a 14-day free trial for not just the Spinning Wheel but everything else in Gamification+
🔄 You can reset the order by clicking the more options button in the FILTERS header.
Our data sources got an upgrade – from now on, you can add new fields to all integrations right inside Plecto. Here's what you can achieve with the new Calculated Fields feature:
What's great – it is up to you to define what gets shown in a calculated field! Use it to calculate how long it takes to close a sales deal, prepare an order, complete a task, calculate gross/net values, and more.
As of now, if your TV runs on Android, you can find Plecto in your TV's app store! Once installed, you will be able to activate a slideshow using your computer or mobile app:
We are developing apps for TVs to make Plecto more reliable and ensure that all the features are supported. Since this is a BETA release, we encourage you to help us test the app so that we can make it as good as ever.
💡 If you have any feedback or ideas for new features, please don't hesitate to submit them in our Product Portal!
With this update, we're embedding our help center inside Plecto as well as launching our new help domain docs.plecto.com!
We've also added a new menu point – 🚀 Getting started. There, you can look forward to lots of exciting content. We'll add new articles and checklists as soon as we launch new features so that you're the first one to get informed.
If you want to chat with an agent, there's a Contact us button at the bottom of each page inside the knowledge base. It will open the live chat.
We're launching 4 new modules that you can add to your current subscription as paid add-ons in addition to the standard Plecto packages. 🎉
Stop copy-pasting hundreds of dashboards or come up with different workarounds for how to visualize individual KPIs. A dynamic dashboard understands who's looking at it, so it only shows the viewer's data to the viewer. Now, you can create a single dashboard, and we'll take care of the rest!
Psst... one click in the dashboard settings, and you can transform an existing dashboard into a dynamic one!
One-on-ones
Watch the video
Use this coaching feature to build stronger relationships between managers and team members. Align your goals and direction, and keep track of your team's well-being.
Quizzes
Watch the video
Organize internal learning, pinpoint knowledge gaps, and foster development with quizzes! Add different types of questions, learning resources, and information slides and invite participants to take the quiz by scheduling virtual quiz sessions. The quiz results are stored in a data source, which allows you to visualize the learning progress.
Build your own reward store and incentivize your teams to reach their goals. Automate virtual coins with notifications and let people grow their coin balance as soon as they reach a milestone and trigger a notification. The Reward Store is easy to set up and maintain.
Add SSO to your organization and log in more conveniently! Plecto's SSO can be used with a variety of different identity providers, including OneLogin and Google.
The cat’s out of the bag now – it was all part of a bigger plan! We’re excited to finally show you a completely remade achievement form!
What's new?
More good news
What else – no more random week numbers! If your achievement cycle is a week, you no longer have to memorize all weeks of the year. How? – We added dates to each week! 🤩
All active and past achievements are stored in each employee’s profile. See your achievement timeline by hovering over the badge.
We also modernized the way you give achievements manually. Open an employee page and see what's new!
We hope you enjoy this feature just as much as we do! 🌟 If you have any feedback, please don’t hesitate to contact us.
Want to join our BETA testing group? If you are a customer, sign up here!
Do you remember that feeling of having to delete formulas one by one? – Well, not anymore! With this update, we're introducing folders, bulk actions, and drag and drop. And we're only getting started...
We're taking our first steps in introducing folders and bulk actions across the platform. Here's what's new in this release:
🔸 Create folders
Easily create, organize, and rename your folders. We've added the Create folder button in multiple places, so you won't miss it.
🔸 Select multiple items
Select multiple items and create folders based on the selection. We've also introduced some keyboard shortcuts – hold down the Shift key to select multiple formulas or press Esc to clear the selection.
🔸 Organize your folders and formulas using drag and drop
Move your folders and formulas around more easily. Grab one or multiple items and drag them to a different destination.
🔸 Cleanup made easy
You can finally delete multiple items at once, but only those that are not in use. If a formula is in use, you'll have to find a replacement for it. This is to ensure that you don't lose any metrics (on dashboards and reports) or don't break any existing setup (contests, notifications, performance agreements).
We're continuously working on improving our features, so stay tuned for more updates! Meanwhile, give us some feedback and let us know what you think.
The lock screen widget menu is the same as for the home screen. Here are the widgets you can add:
⚠️ Can't see Plecto on the list?
Apple seems to have some trouble displaying apps in the menu. Make sure you have the latest version of Plecto. If you still can't see the app, try deleting and reinstalling Plecto on your phone. We know it's not ideal, but it will fix the issue.
Download the mobile app
Connect your Plecto slideshows to TVs faster and keep track of your performance with our mobile app! The app is free and available for both iOS and Android devices.
You gave feedback – we listened. With the new dashboard design being far more superior to the old one, there were still a couple of things we needed to improve. Most importantly, you asked for resizable columns – you got it! 💪
👉 With this update, we added the option to change the column widths on table and timeline widgets.
Enable the Edit mode on your dashboard and click Edit on your table or timeline widgets. You will see vertical bars in the column header. Drag the bars to the right or left sides to adjust the column width. ↔️
We also added a Reset column width button in the column settings. Edit the widget and click on the three little dots in the column header to reset.
Got feedback? We would love to hear it!
Click the chat icon in the bottom-right corner and tell us what you think.
We're excited to announce that over the next few months, we’ll be hosting 5 webinars where we’ll be diving into all things Plecto.
Whether you’re still finding your feet with the platform or an experienced user, we'll show you invaluable tips and tricks to ensure you can get the most out of Plecto.💪
1. Say Hello to Plecto's New Dashboard Design 👋 – August 25
In case you haven’t noticed yet, we have had a bit of a redesign! Learn about our fresh new dashboard design and explore our new widgets. Register now
2. Beginner's Guide to Building Performance Dashboards – September 22
Need a refresher course? In this webinar, we'll go back to basics and give you a step-by-step guide to building dashboards and boosting your performance. Register now
3. How to Create a Performance-Driven Culture With Gamification – October 27
Want to discover more about how you can use gamification to your company’s benefit? Learn how to use Plecto’s gamification features, including how to set up contests, notifications and more! Register now
4. Remote Working & Performance on the Go – November 17
For many businesses, working from home has become the new normal. This webinar will show you how to visualize your business metrics for remote teams or employees who are often on the go! Register now
5. Plecto Advanced Masterclass – December 15
Advance your Plecto setup! Gain expert insight on how to create more complex KPIs and get to the heart of your business. Register now
At the end of each webinar, you'll get the chance to ask topic-related questions during a Q&A session. Don't miss out – register now!
We're announcing the biggest dashboard update Plecto has ever seen!
Starting today, you get a completely new dashboard design that significantly improves your experience of tracking KPIs on TV screens. 🙌 We have aligned the widget elements and increased passive readability – you can now get a better overview of your data without interacting with the dashboard.
Widget animations. The donut and column charts will automatically highlight their elements every once in a while (approx. every 6 minutes).
More layout options. The donut chart and leaderboard have both horizontal and vertical layouts.
Leaderboard ranking. From now on, employees and teams with the same results will have the same ranking. For example, if Susan and Jennifer both made 17 calls, they would share the first place on the leaderboard.
Summary. Add a KPI summary in the top-right corner of a widget and see the total, average, or latest values. The summary is available on the line, area, column, and donut charts, as well as leaderboards.
... and more! Go to your dashboards and try the new design to see the changes. 🙌
💡 Be aware that once you switch to the new design, you might have to resize some of the widgets – they might need more or less space than before.
Since you might have to update some of the dashboards, we've decided to open a 30-day transitioning period after which we will implement the new design permanently and remove the old one.
Learn more about the dashboard widgets in Plecto Help
We are introducing granularity for area and line charts on dashboards!
From now on, you are the one who decides the size of your data points. Are you looking at KPIs from the current month? With granularity, you can split your data points into days, weeks, and more.
The granularity options depend on your chosen time period.
Read more about the widgets in our help article Area & Line Charts.
We have released an update that makes it significantly easier to activate and manage your slideshows and TVs! 🙌 Previously, you had to go to your profile, where you would only see the TVs you yourself had activated. To help your organization keep better track, we moved all the activated TVs to their own section called TV management.
In there, you will find a list of the activated TVs, including the names of the slideshows, who activated them, and more. You can also edit the TV name or deactivate it – all in one place. Cool, right? 💪
Having a central place for all your organization's TVs makes it much easier to get an overview and control and manage your screens.
This new feature is available to all Global Admins and employees with permission to edit the Slideshow feature.
Google Ads is upgrading its API
Google Ads is upgrading its API to a newer version. The current Google AdWords API will be deprecated on April 27, 2022.
It means that each Google Ads partner and their clients have to migrate to the new Google Ads API. Read more about the migration in Google's developer docs.
What you have to do
Practically, it means that you have to replace your current Google Ads data sources with new ones. Since we cannot transfer your Google Ads data on your behalf, you will have to replace your data sources by April 27, 2022.
Instructions
To help you, we've made a guide on how to replace your Google Ads data sources. Please follow the instructions carefully.
Here's a quick overview of what to do:
Visit Plecto Help for more information.
Great news for our Large and Enterprise clients! 🙌 We have just launched a time zone setting that allows you to change time zones on individual dashboards!
Up until now, all dashboards were using the same time zone as your organization. We have worked hard and added more functionality so that you can set up dashboards for your teams across the globe and visualize your KPIs relative to each time zone. 💪
How do time zones work in Plecto?
You can change the time zone for your entire organization in Organization > Settings or change it on a single dashboard in the dashboard settings. You can also add a Clock widget to a dashboard in case you want to get an overview of the different time zones.
As for slideshows, all slideshows use the same time as the device they're connected to. Therefore, if you change the time zone on your computer or TV, the slideshow will synchronize and use the same time zone.
How to change the time zone on a dashboard?
Go to Plecto Help to learn more about time zones in Plecto.
From now on, whenever you add Sonos to your notification actions, all you have to do is add credentials (sign in to your Sonos account), choose a speaker and notification sound, and you're ready to go. 💪
Connecting Sonos to Plecto has never been easier! Go to Gamification > Notifications and try it out! 😊
We've released Announcements! This new BETA feature allows you to share important and time-sensitive information with people in your organization. Navigate to Visualization > Announcements and see what's new!
Note: Announcements are available to our Large and Enterprise customers.
Visit Plecto Help to learn more about Announcements.
Exciting news for permissions! You can now assign, reassign, and remove multiple employees from a permission profile – all at once! 💪
Where to look?
Go to Organization > Permissions and open a permission profile. Click the Assigned employees tab, then Manage employees. From there, you can assign, reassign or remove employees. Only employees with login access are listed.
Here's how it works:
1. Add employees to the permission profile
Click Manage employees and add new employees to the permission profile by selecting them from the list. Click Save. The added employees will be reassigned to this permission profile.
2. Remove employees from the permission profile
Deselect employees from the list, then click Save. All deselected employees will be reassigned to your organization's default permission profile.
3. Add AND remove employees
If you both add new and remove employees from the list, then the added employees will be assigned to the permission profile in question, and the removed employees will be reassigned to your organization's default permission profile.
4. Search and filters
Filter the employee list by teams and permission profiles, or use the search bar to find your employees. If someone has a display name, you will have to search them by their display name – their full name won't be visible on the list. Feel free to combine the filters to quickly find your employees. 🙌
Visit Plecto Help to learn more about Permissions.
We have worked hard to improve the time periods across Plecto. With this release, you get the same time period options on dashboards as on reports - including rolling time periods!!🔥 📅
You can now, among others, select custom periods, adjust the start and end dates, offset, choose a fixed time period, and so much more.
We have also included a preview line that allows you to see the exact dates and always stay on top of your metrics. 🙌
Read more about the new time periods in our help article.
Up until now, employees had either full admin or limited login access. With this release, you can now fine-tune different levels of permission in your organization.
Permissions are assigned through permission profiles, and you can either use our built-in profiles or create your own! Go to Organization > Permissions and try it out!
Note! You need to have Plecto's Large or Enterprise subscription plan to create custom permission profiles.
Learn more about permissions in our help article Introduction to Permissions.
Save time on formulas and add new components with drag and drop!
The new formula editor now includes a component bar, which makes formula building so much easier! Add components in your formulas right from the component bar in one simple step - hover over it, select a component, and drag it into your formula. 🙌
This great new feature is part of the new formula editor. To try it, open one of your formulas and click on the "Try the new editor" button in the top-right corner.
Read our help articles Introduction to the New Formula Editor and How to Build a Formula to help you get started. 😊
We would love to hear feedback on the new editor, both good and bad. Please reach out to our support team with any questions or feedback!
We have been working on improving the formula editing experience for a long time. From today it is finally available for all of our customers to try.
The new formula editor supports everything that the current simple editor does, and has a lot of improvements on top of that.
You can also find an introduction right here on our help site.
To try it, simply open one of your formulas and click "Try the new editor" in the top right corner.
In this transitional period, while the editor is still in beta, you will be able to switch between the current and the new editor. To switch back, click on the "Leave beta editor" button on the top menu bar.
If you want to learn more about how to build a formula in the new editor you should check out this help article.
Plecto now allows you to enable table totals on dashboards. Simply tick the checkbox while editing your table and see the sum of your data for the selected time period.
Activate your Smart TV by scanning a QR code with your mobile device.
This new feature allows you to save time and connect slideshows to several devices without having to manually input a four-digit code on each separate device. 🙌
Once activated, Plecto will remember your device and display the slideshows automatically! 🌟
Now you can see 'Conversation Topics' related to a conversation in our Intercom integration to elevate your customer support efforts. 🎉
Plecto now supports Intercom’s brand new feature that will allow you easily identify what topics your customers are talking about.🗣️ Topics are automatically applied to all conversations. It is a game-changer for busy support teams who need a way to get ahead of emerging trends or blind spots in their support coverage.
You can find the 'Conversation Topics' field in your Intercom Conversations and Conversation Ratings data sources.
Home screen widgets for iOS have been an absolute game-changer, and now our Android users can enjoy the same benefits! 👏
We're happy to announce that most of your Plecto widgets, including line charts, area charts, pie charts, and column charts, are now available as home screen widgets on Android! 📈📊
With just a few clicks, you're now able to display your Plecto widgets directly on your home screen for a quick and extremely accessible overview of your business.
We are releasing an update to our Holidays function, which now supports more countries: New Zealand, Lithuania, Russia, Serbia, Turkey, Argentina and China.
Please note, that some holidays have been changed to reflect the official country's rules. For example, New years eve and Christmas eve are not considered a holiday in Denmark any longer.
To learn more about the Holidays function and for a full list of countries supported, please have a look at our Holidays function help article.
It's time to take your contests and dashboards to a new level with Plecto!
We're excited to announce our new contest types and even more themes to make contests and dashboards super engaging for your team.
The new contest layouts can be selected when you're setting up a new contest or updating an existing while the many new themes are available for both contests and all of your dashboards! 👏
Here's a few examples of what you get:
You requested it - we made it happen! 🙌
We're proud to announce the latest update to our Reports feature: the option to choose a custom time period for each report group.
Now you're finally able to see your KPIs across any time span you find relevant, both retrospectively for historic data and in the future for forecasting purposes. This allows you to create much more insightful reports that allow you to compare your performance over a longer time period.
Enabling the options for using custom end dates (ie. Current Year to the End of Previous Month) or offsets in your time period (ie. Current Month starting on day 15) allows you to define your desired output even further.
As a bonus, we added more options to group your columns by in each report group for an even more insightful overview of your data, which now includes the option to group by days, weeks, months, quarters, and years (based on the time period you have chosen). 🥳
Obviously, we'd love to hear how this new update works for you. Please, use the live chat to leave suggestions for improvements or any issues you may have with the new time period options.
Try yourself! Go to Visualization > Reports (available for members on our Large and Enterprise plans)
As you might already know, using colors is a great way to make your dashboards easier to understand at a quick glance. Plecto's conditional colors in formulas allow you to do just that:
In the example above, every widget that uses the formula, will now be colored green if the value is above 5000, yellow if between 4000 and 5000, and red if below 4000.
From now on, conditional colors support one more cool feature: You can now use text values to decide the color!
For example, you could color the current status of your agents in a table. Online agents will be green, agents that are re-assigning their tickets will be yellow, and agents that are away will be red.
Another interesting idea is to use an IF statement that returns YES or NO depending on whether you have reached your sales target or not.
Happy coloring!
We're happy to announce that a much-requested integration to Stripe is now in the books! 🙌
Stripe is the go-to payment processing platform for millions of companies in over 120 countries, ranging from startups to the world's largest companies, including Amazon, Google, Salesforce, Microsoft, Shopify, and many more.
Using our integration to Stripe, you're able to quickly visualize insightful data such as:
Today we are launching a new integration to Planday, a staff management and employee scheduling software that will handle your team's work schedule, work calendar, and shift planner, and additionally, bring you expense insights for departments and individual employees!
Using our pre-built integration to Planday, you will be able to visualize:
Today we are launching a new support integration: Help Scout! It will allow you to follow your conversations by displaying KPIs like:
Uncover more profound insights from your performance data with our newest update, CountUnique functionality on formulas.
With this new update, you're able to break down KPIs by unique values in the data source to provide you with deeper insights into your data. This works by grouping together certain types of data like the number of countries you've sold to, or the number of unique conversations an agent has participated in.
So far you've been able to show the Number of all sales your team has had using this formula:
Count(Sales)
Imagine you would like to measure the specific number of unique countries you've sold to, then the formula would include to CountUnique functionality:
CountUnique(Sales,Country)
This will count sales for each country individually to provide you with a clear overview of which markets are performing better.
How will this product update benefit you if your focus is on Customer Service KPIs?
You would use the following formula if you would like to count the number of ie. Intercom messages an agent has sent:
Count(Intercom Conversation Parts)
If you wanted to count the number of conversations an agent has participated in, you would instead use the following formula:
CountUnique(Intercom Conversation Parts,Conversation ID)
Let's be honest. Resizing widgets to show the exact number of employees you would like on leaderboards has been quite a battle at times. Especially taken multiple devices and resolutions into account that you need to display your dashboards on.
But worry no more! We've finally redefined how leaderboard item limitations work. 🙌
Previously you were able to set a limitation of how many items you wanted to show on a leaderboard, however, that didn't always pan out as intended. In many cases, the last item was even "cut off" due to the ratio of the widget.
In the above example, the option to Limit the number of items shown is set to 3.
Even if you found the perfect ratio to not have the last item cut in half, there was no way to see the rest of the team on the leaderboard.
But that is now a thing of the past.
We wanted to give you better control of what you truly needed to see on your leaderboard so we replaced the functionality to limit the number of items shown with an option to actually display the number of items you want to see.
As an added bonus we added the option to scroll horizontally to see all of your employees in their respective ranking.
PS: Scrollable leaderboards work even better on our newly redesigned mobile app! Check it out here: https://app.plecto.com/updates/new-mobile-app/
Here's an update to an oldie but goodie feature in Plecto.
For a long time, it has been possible to show the time since a date has occurred on number widgets instead of showing the actual date. Now, it's also possible for tables! 🙌
What it basically does is converting a date on any date-based KPIs to the duration from the beginning of that time and date until now, which increases every second with the clock.
Examples of KPIs where this feature could be useful includes:
Save even more time building dashboards with our newest feature that allows you to easily copy widgets on a dashboard. No more wasting time having to manually copy widgets from scratch.
Simply click "Edit" in the upper right corner and choose "Copy" on the widget you wish to duplicate.
Then click and drag to paste the widget where you would like it to be.
And that's it. You now have a copy of the widget you chose to duplicate, with the same formula and settings applied - easy for you to tweak to suit your needs.
We've officially launched our new mobile app, allowing you to bring Plecto and your real-time performance data with you everywhere you go!
Wasting time manually configuring weekly exports of your reports is a thing of the past. We understand how busy your work can be. So, with our latest release, scheduled reports, we're hoping to make your job a bit more manageable.
With scheduled reports, you're able to schedule any report to be sent automatically to your email at a frequency that is convenient for you.
All you have to do is:
Choose yourself or other members of your organization as recipients of the scheduled report
Set a preferred interval (daily, weekly, or monthly) and time to receive the report
Click Save
Once your scheduled report is set, you will periodically receive an email with an auto-generated PowerPoint presentation, an Excel file, and a link to the report in Plecto.
Did you ever create a formula where a low value was considered better than a high value 📉? For example, if you would like to reduce the number of open tickets to 0, the lower the current number of open tickets is, the better.
From now on, you can mark such formulas by checking "Lower value is better". ✨
This will make it so any decrease in the formula's value will be shown as positive progress, with a green arrow pointing down. Furthermore, if you use a target in combination with such formulas, the progress towards the target will advance downwards, as expected.
You can also use this feature in Leaderboards, if you want to show the best performing employees with the lowest result.
You can now download the Plecto App directly on your LG Smart TV. Simply go to the Content Store, search for "Plecto" and press "Install". This will add an app to your TVs menu:
The Plecto LG app allows you easily start up a Plecto slideshow right from your LG Smart TV. When opening the app for the first time, it will prompt you to activate the screen in Plecto by entering a 4-digit code. You control everything that goes on the screen from app.plecto.com. Simple as that, you're ready to display Plecto on any LG Smart TV.
We suggest adding the app to your favorites for even faster access. You can do that, by opening Plecto on the TV and holding down the "1" key on the remote. This will store Plecto to the number 1 favorite position, and you'll be able to open it up again by simply holding 1 again. In case you want to change your favorites, you can hold down 0, to open the favorite manager.
